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First
Whitney Bank & Trust has chosen to use the
RSA Passmark multi-factor authentication
solution for our Internet Banking services.
This service uses the traditional user name
and password sign-on along with a verifying
image that helps consumers to ensure safety.
This solution also uses security questions
that the customer chooses to help validate
correct identity.
Initial
Set-Up of Multi-Factor Authentication
1. After
loading the first sign-on screen, you will
enter your username and press “continue.”
2. The second
screen will load and you will enter your
usual password and press “Login.”
3. The next
Screen to Display is the Security Enrollment
Screen.
- An image
will be assigned to each user
automatically.
- You will
then be prompted to enter an
Authentication Phrase. This phrase
should be in relation to the picture
that was provided for you. Please do not
use any special characters.
- Next,
you will be prompted to select three
different challenge questions and supply
the correlating answers. Please do not
use any special characters.
- The next
option is in regards to registering your
computer. If this is the primary
computer that you use to conduct online
banking, then you will choose the
“Personal computer – Register It” option
from the drop down menu. If this is not,
then you will choose the opposite choice
of “Non-Personal Computer – Do Not
Register.”
- To
finish the Security Enrollment, please
select submit. All entries must be
completed.
- Please
keep in mind only to select “Personal
Computer – Register It,” on the primary
private computers that you use to
conduct online banking services. If you
are on a public PC, such as one in a
library, restaurant, or any other public
non-private machine, do not register
this computer as a personal computer.
4. Using
Enhanced Security features on a “Registered”
computer.
- After
your initial registration on a new
machine that you have chosen to elect as
a “Personal Computer,” you will logon
much as you have in the past.
- First,
you will enter your username and then
press “continue.”
- Next,
you will be taken to your Image and
Phrase Screen. On this screen you will
be presented with the originally chosen
Authentication Image and the
Authentication Phrase (this will be the
phrase you initially created during
Security Enrollment). Verify that both
the image and the matching phrase are
the same as you initially entered and
then enter your password and press
“Login.”
- If you
are having problems with your password,
you can still use the “Forgot Your
Password” link to reset your password,
this will not affect your Authentication
Image or Phrase.
5. Using
Enhanced Security features on a
“Non-Registered” computer. (You will
also have to go through this if you have
deleted the session cookies on your machine.
Often times programs such as SpySweeper,
Adaware SE, CrapCleaner, and Spybot Search
and Destroy will do this during a normal
cleanup.)
- First,
you will enter your username and then
press “continue.”
- Next,
you will be taken to a screen prompting
you to answer a challenge question. This
question will be one that you
pre-selected during your Security
Enrollment. After you answer the
challenge question please press the
“submit” button. If you answered this
question correctly, you will be taken to
the next screen. If you did not answer
this correctly, you will have five total
opportunities to answer this or another
of the security questions before you are
locked out of Internet banking.
- After
answering your security question
correctly, you are again presented with
the Authentication Image and Phrase
screen. Check to ensure that the image
and phrase are the same as those that
you originally chose during Security
Enrollment. Then enter your password and
press the “Login” button.
*** Please
print these steps out to help you when you
go to sign in for the first time after the
new security procedures have been
implemented.
Sorry for any
inconvenience this may cause you, but First
Whitney Bank & Trust is working hard to keep
your account information secure as you do
your banking on the Internet.
Thank You!
First Whitney
Bank & Trust |
